Frequently Asked Questions

We're happy to help you with your concerns

General Questions


Do you ship internationally?


As for now we only have the shipment in the USA, but we are extremely hoping to expand internationally in the near future, we will surely do inform you if this happens.

How to contact us?


Gel Half Pads


In what discipline can I use this half pad?


KAVALLERIE gel pad works for both English and Western discipline. Many western riders claim that this saddle gel pad works perfectly fine with their saddles (you may check our amazon reviews) and provides essential cushioning but please be advised that this pad is mainly design for English saddles.

Because of its sticky quality, do hairs and dirt get stuck to the pad easily?


Nothing to worry about dirt, hair, and dust accumulating on the pad, it is because of its special TPR gel material, that makes the pad sticky on the first few days of use. This shock absorbent special Reiter gel makes the pad extremely pliable and impressionable to fit your horse/s back. Plus, you can just hose it off or dunk it in water bucket to easily clean the gel pad. No worries, as the stickiness will fade after multiple uses but will retain its anti-slip quality.


What design is best suited for horses with deep swayed back and hollow shoulders?


We will recommend KAVALLERIE Gel Pad Middle Riser. We already received same queries before from riders who have horses with deeply swayed back associated with horse muscle atrophy and Middle Riser with central riser pad and non-slip, shock absorbing properties works wonder to them. It is anatomically shaped to help support the saddle on dipped or sway backed horses. It provides the essential cushioning effect in the middle area of the saddle where pressure is often concentrated. Still, we would like to remind that if the swayed back is not severe you can opt between Middle Riser or Rear Riser model.

When I take off the product from the cardboard, it gets a big oily frame on it. Is that a discoloration? Will it leave marks on my saddle?


We will recommend KAVALLERIE Gel Pad Middle Riser. We already received same queries before from riders who have horses with deeply swayed back associated with horse muscle atrophy and Middle Riser with central riser pad and non-slip, shock absorbing properties works wonder to them. It is anatomically shaped to help support the saddle on dipped or sway backed horses. It provides the essential cushioning effect in the middle area of the saddle where pressure is often concentrated. Still, we would like to remind that if the swayed back is not severe you can opt between Middle Riser or Rear Riser model.


What does front riser and rear riser mean?


The rear riser is thicker on the rear or back area of the pad or underneath the cantle area of the saddle, the back support is one inch thick. As for the front riser, it is the other way around, it is actually one inch thick in the front area or right under the pommel area of the saddle.

Can I use it over and under a regular pad?


You can definitely use it either way, lots of equestrians usually do, but we would still recommend you using it over a regular saddle pad to avoid horses hair from sticking/ accumulating to the pad during the first few days of use.


There's the whole part of the pad after the first line that is exposed when I'm using my saddle and needs to be trimmed, can I cut this saddle pad?


Depending on the type of pad you chose, you can still adjust the size. This pad is made with cutting edge technology so you can cut the pad easily to adjust to smaller saddle sizes. You can follow the cutting guide on the pad with scissor mark on it.

How to clean the gel half pad?


This saddle pad is way easy to clean, you can machine- and hand-washed it with just a bit of detergent. After, simply lay flat over a smooth surface to dry. Be sure to keep your gel pad relatively clean, built-up dirt, sweat, and hair could cause uncomfortable friction for the horse.


The image shows length as 21" but the dimensions above are 1.5 x 20 x 25". How long is it?


The length of the gel pad differs from each design, please email us to our support email: support@mykavallerie.com so that we can give you the full attachment of our KAVALLERIE gel pad size chart for you to have the exact measurement of the top line, flap length, flap width and rear cushion (Seat Saver/Middle Riser/Front Riser: 21 inches and Rear Riser: 20 inches, you can also check out each design and look for the size chart image in our amazon page. (Look for A-B measurement for the length of the top line)

Do you make a pad that raises the back of your saddle (a rear rise)?


YES, we have Rear Riser model. It raises the cantle area of the saddle. To help you further on this, here is our Rear Riser size guide: Top length (measure the curvature of top line) - 20 inches Flap Length (measure from the lowest point of topline to lowest point of flap) - 8 inches Rear Cushion (measure from the lowest point of panel to topline) - 7 inches Flap Width (measured horizontally across widest part of flap) - 5.9 inches Rear area's thickness is 1 inch and the other parts of the pad is 0.43 inch.


Will this pad keep a mustang soft saddle from slipping when mounting?


Definitely. Using KAVALLERIE gel pad is a very good idea. Since our pad is an anti-slip mold and fit, sticky and not slippery at all. The unique shape of this saddle pad also allows natural compression that conforms to the saddle's shape, making it usable with any saddle pad and saddle. Sometimes, it's all about the proper saddle location. Make sure that you placed it correctly together with your mustang soft saddle or any saturated saddle blanket and most importantly your saddles should be properly sized for your horse.

Will this pad work on a mule?(having no virtually no withers)


It will work on virtually anything... if the mule has NO withers, and would need a riser pad, consider one of the riser options for the best fit. You may contact us at support@mykavallerie.com so we could assist you in picking the right riser for your horse.


Will it fit Australian outrider outback saddle?


Yes, definitely! KAVALLERIE will work for Australian outrider outback saddle. The front fits the length of the saddle bars if there some overhang you can cut the edges to fit the saddle.

My right leg is stronger than my left leg, so when I post the trot, my saddle slips to the right. Would this help to keep my saddle in place?


That's actually one functionality of KAVALLERIE gel pad, to keep your saddle in place. This pad is made with unique reiter gel material that prevents your saddle from slipping you just need to pick the right design to experience the best results! If you want you could talk to us more here: kavallerie.us@gmail.com we would be happy to discuss all KAVALLERIE gel pad functionalities.


I usually put a thick western pad under a bareback pad for trail riding. Could I get away with just using this pad and the bareback pad?


If the pad covered the under the surface of the saddle, it would be great. It is so soft that both you and the horse would be happy however make sure to use a thin pad underneath to keep horse hair from sticking to the pad.

Can this be used on a small pony or mini?


Absolutely. It can be used with or without a large saddle pad, also this pad is made with cutting-edge technology so you can trim the edges to fit smaller saddles.


If I have a flat back Friesian would you recommend the front riser pad?


Definitely! The FRONT riser is the best option to create a ridge on top of the minimal horse withers; this will keep the saddle from slipping.

What design is best suited for horses with slightly downhill conformation?


If you aim to take the pressure off the wither the FRONT risers is the best to use. It will also lift and balance out the saddle, to prevent rubs on the wither zone.


Which type would take pressure off of the withers and/or directly behind them?


Taking off pressure on the wither, KAVALLERIE front Riser works 99.9% of the time , This ergonomic gel pad has minimal depth over the center so does not increase pressure under the pommel and releases pressure over the wither

My horse has uneven shoulders. Which pad would work best?


These pads are made to raise the front, middle, or back area. They do no change the side to side . Maybe the straight ( no lift) pad would offer some relief. I suggest one of th pads that have pockets to add shims. Correction for uneven sides requires a different type of pad.