Middle Riser Anti-Slip Gel Pad

Learn more about our Returns & Refund Policy

RETURNS AND REFUNDS POLICY

At Kavallerie, our goal is to make you happy with each purchase. Each one of our products come with a limited-time warranty along with a flexible returns policy to ensure you get the best service possible.

WARRANTY INFORMATION:

Our returns policy is designed for flexibility. You can return our products within the specified returns period below. Please note that after the period has elapsed, we will not be able to accommodate a refund or exchange.

HALF PADS (90 DAYS)

3D Air-Mesh Fleece Lined Half Pad
3D Air-Mesh Half Pad

FULL SADDLE PADS (90 DAYS)

Full 3D Mesh Saddle Pad
HDTC Full Saddle Pad
Full 3D mesh with Fur Saddle Pad

GELL HALF PADS (30 DAYS)

Middle Riser Anti-Slip Gel Half Pad
Rear Riser Anti-Slip Gel Half Pad
Seat Saver Anti-Slip Gel Half Pad
Front-Riser Anti- Slip Gel Half Pad

HORSE BOOTS (30 DAYS)

Bell Boots
Tendon Boots
Brushing Boots
Dressage Boots
Fetlock Boots
Support Boots

CONDITIONS FOR RETURNS & REFUNDS:

To be eligible for returns and refunds:

  • Item must be unused and in the original condition.
  • Item must be in the original packaging.
  • Partial refunds are eligible for items not in original condition, is damaged or missing some parts for reasons not due to our error. This is subject for approval and on a case-to-case basis.
  • Partial refunds are also eligible for products returned after the policy date has elapsed. This is subject for approval and on case-to-case basis.
  • For items below $35, there’s no need to return the item. Please contact us to process a refund instead.

HOW TO PROCESS RETURNS OR REFUNDS:

Email us at support@mykavallerie.com. Please include the following information:

  • Reason for returning the product and wanting a refund
  • Include the order number
  • If item is received defective or damaged, please include a photo of the product

**Please do not send your purchase back to the manufacturer. We will provide instructions in our response on where to send the items.

FREQUENT QUESTIONS:

Who pays for return shipping?

You will be responsible for the shipping costs when returning the items. Shipping costs are non-refundable. If the return is approved and set to be refunded, the cost of return shipping to you will be deducted from the refund amount.

Please note return shipping times may vary depending on where you live.

When shipping items over $75, please consider using a trackable shipping method and purchasing insurance. This will ensure you know the exact status of your returned item. Kavallerie doesn’t guarantee we will receive your returned item.

I’ve sent off the item as instructed, what happens next?

Once we receive the returned product, we will send you an email confirming receipt. We will also inform you if the return has been approved or rejected, after we have inspected the item.

My item was approved for a refund, when can I expect the credit?

After your refund is approved, it will be processed within 14 days and applied to your credit card or main payment method you used for the purchase.

It’s past 14 days and still no refund credit? What do I do?

First, check with your bank if there was an issue on their end. Refunds can be affected by a bank’s particular processing times.

If you used a credit card for the purchase, contact your credit card company and verify if a refund has been credited. It may take time before it gets posted.

After doing the above and there’s still no sign you have received the refund. Please get in touch with us immediately at support@mykavallerie.com.

I want to process an exchange, not a refund. Is this possible?

We process exchanges for defective or damaged items. If you want to exchange a defective or damaged item for the same one, we advise processing a refund instead and placing a new order for the same item on our website.

I have other questions and concerns, who should I reach?

Please use our to reach out to us for specific concerns. We would love to hear from you. Our team is ready to assist in any way we can.

Who pays for return shipping?

You will be responsible for the shipping costs when returning the items. Shipping costs are non-refundable. If the return is approved and set to be refunded, the cost of return shipping to you will be deducted from the refund amount.

Please note return shipping times may vary depending on where you live.

When shipping items over $75, please consider using a trackable shipping method and purchasing insurance. This will ensure you know the exact status of your returned item. Kavallerie doesn’t guarantee we will receive your returned item.

I’ve sent off the item as instructed, what happens next?

Once we receive the returned product, we will send you an email confirming receipt. We will also inform you if the return has been approved or rejected, after we have inspected the item.

My item was approved for a refund, when can I expect the credit?

After your refund is approved, it will be processed within 14 days and applied to your credit card or main payment method you used for the purchase.

It’s past 14 days and still no refund credit? What do I do?

First, check with your bank if there was an issue on their end. Refunds can be affected by a bank’s particular processing times.

If you used a credit card for the purchase, contact your credit card company and verify if a refund has been credited. It may take time before it gets posted.

After doing the above and there’s still no sign you have received the refund. Please get in touch with us immediately at support@mykavallerie.com.

I want to process an exchange, not a refund. Is this possible?

We process exchanges for defective or damaged items. If you want to exchange a defective or damaged item for the same one, we advise processing a refund instead and placing a new order for the same item on our website.

I have other questions and concerns, who should I reach? Please use our to reach out to us for specific concerns. We would love to hear from you. Our team is ready to assist in any way we can.



For Swayback horses, and those with spots and rubs at the middle region of their back.

  • Cushioning in middle area.
  • Swayed back problems.
  •  Provides better saddle fit.
  • Keeps the saddle secure.
  • Protection against rubs and soreness
  • Allows airflow and avoids overheating
  • Can be used for both English and Western disciplines
  • ✨ 30 Days Money Back Guarantee ✨

Withers Conformation:

Swaybacks and Low Backs

Swaybacks and Low Backs

Swaybacks or low-backed horses are those with visibly bent-backed postures along the middle of their backs. The condition is clinically known as lordosis and normally occur in horses due to old age and years of hard training, as well as those who have had numerous pregnancies. However, there are also instances when it can occur earlier than normal if it is passed on genetically.

Fitting a regular saddle on a swaybacked horses can cause saddle bridging wherein the saddle and rider's weight abnormally gets centered on the withers and cantle area while the middle "bridges" because of the lack of muscles there. This can be uncomfortable to both horse and rider and can cause abnormal spots on the wither and cantle area; an indication of an ill-fitting saddle.

To correct this, use a gel saddle pad like the Middle Riser Anti-Slip Gel Pad. This gel pad comes with extra padding in the middle that can fill up the lack of muscles in the area and can you and your horse a stable, more comfortable ride.

Discipline:

  • Easy Product Caring Tips

    • Machine washed on gentle cycle (30 degrees C) or by hand with the light detergent.
    • Do not use harsh detergents.
    • Do not tumble dry.
    • Do not expose to direct heat or strong sunlight.
    • Flat dry only.

    Easy 1-2-3 maintenance!

    Kavallerie Saddle Gel Pads are made easy to clean.

    • Prevents dirt, sweat and hair build-up which can cause discomfort and friction to your horse.
    • Simply machine wash or hand wash the gel pad with mild detergent.
    • Lay it on a flat surface to dry. It'll look good as new afterwards!
  • WARRANTY INFORMATION:

    Our returns policy is designed for flexibility. You can return our products within the specified returns period below. Please note that after the period has elapsed, we will not be able to accommodate a refund or exchange.

    Gel Pads - 30 Days
    • Middle Riser Anti-Slip Gel Half Pad
    • Rear Riser Anti-Slip Gel Half Pad
    • Seat Saver Anti-Slip Gel Half Pad
    • Front-Riser Anti- Slip Gel Half Pad
    Full Pads - 90 Days
    • Full 3D Mesh Saddle Pad
    • HDTC Full Saddle Pad
    • Full 3D mesh with Fur Saddle Pad
    Half Pads - 90 Days
    • 3D Air-Mesh Fleece Lined Half Pad
    • 3D Air-Mesh Half Pad
    Horse Boots: 30-Days
    • PRO-K and Classic Tendon Boots
    • PRO-K and Classic Fetlock Boots
    • PRO-K and Classic Dressage Boots
    • PRO-K Support Boots
    • Bell Boots
    Accessorries - 30 Days
    • Gel Curb Chain Guard
    • Gel Bit Guard
  • FREE United States Shipping ($75 and Up)

    Estimated Delivery Time Shipping Fee
    5 - 7 Days (FREE SHIPPING)
    5 - 7 Days (STANDARD)
    2 Days (EXPEDITED)
    All orders over $75 (FREE)
    $5.99 (STANDARD)
    $9.99 (EXPEDITED)
    Note: Shipping rates are subject to changes without prior notice.

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